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Dutch triple-play providers improve customer satisfaction

Tuesday 23 Sep 2014 | 09:57 CET | News
More than half of Dutch households (56%) were subscribed to three fixed services from one provider in Q2 2014. Four percent of those triple-play customers also had a mobile subscription from the same provider (quad-play), according to Triple Play Insights Q2 2014 report by Telecompaper. Overall, triple-play providers have a Net Promoter Score (NPS) of -6, up from -11 a year ago. The NPS measures ...

Dutch triple-play providers improve customer satisfaction

Tuesday 23 Sep 2014 | 09:57 CET | News More than half of Dutch households (56%) were subscribed to three fixed services from one provider in Q2 2014. Four percent of those triple-play customers also had a mobile subscription from the same provider (quad-play), according to Triple Play Insights Q2 2014 report by Telecompaper. Overall, triple-play providers have a Net Promoter Score (NPS) of -6, up from -11 a year ago. The NPS measures ...

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22 Sep Customer Experience Management , Telecoms European Summit
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