0
Fixed

Delta, XS4ALL get highest NPS score among fixed providers

Tuesday 21 February 2012 | 17:23 CET | News
Delta and XS4ALL received the highest Net Promoter Score (NPS) in the fourth quarter, according to a study by Telecompaper, looking at the market for fixed telecom services (internet, fixed telephony and television). The study is based on 6000 consumers who took part in the Telecompaper Consumer Panel in Q4. The NPS score shows to what degree a consumer would recommend a particular brand or service. CAIW scored lowest in the quarter. In the previous quarter, Delta scored highest and Telfort lowest. Still, the NPS scores of both Delta and XS4ALL dipped in Q4 to -2. As a result, no more service

Thank you for visiting Telecompaper

We hope you've enjoyed your free articles. Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Fixed
Companies: Delta / KPN / P4 Play / Telecompaper / Telfort / T-Mobile / T-Mobile Netherlands / T-Mobile Online / XS4ALL
Countries: Netherlands
::: add a comment

Comments

is there a list of the NPS scores?
bouky A @ 21/2/2012 - 19:16


Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Q4 2011: Delta, XS4ALL hoogste NPS in vaste telecommarkt

Published 21 Feb 2012 14:28 CET | Netherlands
In de markt voor vaste telecomdiensten (internet, vaste telefonie en televisie) hebben Delta en XS4ALL in het vierde kwartaal van ...

XS4ALL and Delta share position as most promoted provider in fixed telecom market. CAIW worst performer

Published 20 Feb 2012 16:23 CET | Netherlands
In the fixed telecom market (television, fixed internet and fixed telephony) consumers can subscribe to one, two (dual-play) or ...





market share 3 Austria of services revenues
Austria  |  2016 Q2