Delta, XS4ALL get highest NPS score among fixed providers

Tuesday 21 February 2012 | 17:23 CET | News
Delta and XS4ALL received the highest Net Promoter Score (NPS) in the fourth quarter, according to a study by Telecompaper, looking at the market for fixed telecom services (internet, fixed telephony and television). The study is based on 6000 consumers who took part in the Telecompaper Consumer Panel in Q4. The NPS score shows to what degree a consumer would recommend a particular brand or service. CAIW scored lowest in the quarter. In the previous quarter, Delta scored highest and Telfort lowest. Still, the NPS scores of both Delta and XS4ALL dipped in Q4 to -2. As a result, no more service

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Categories: Fixed
Companies: Delta / KPN / P4 Play / Telecompaper / Telfort / T-Mobile / T-Mobile Netherlands / T-Mobile Online / XS4ALL
Countries: Netherlands
::: add a comment


is there a list of the NPS scores?
bouky A @ 21/2/2012 - 19:16

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