Go selects Agama for IPTV quality assurance

Maltese operator Go has deployed a service monitoring system for its IPTV ecosystem from DTV quality assurance specialist Agama Technologies. The deployed platform, Agama DTV Monitoring Solution, will be integrated into existing support tools and processes across the organisation to ensure delivery of high-quality video services to all 'Go interactive tv' subscribers. Through integration of the system into existing support tools and processes, across all support teams, Go anticipates to have a powerful foundation for an efficient and proactive TV service operation, as well as for a well-informed and cost-effective customer support. The real-time video service quality monitoring system will provide Go with full insight in the distributed service quality from the headend egress, with the  Agama Analyzer, to each individual subscriber, with the Agama Embedded Monitoring Solution seamlessly integrated with all deployed Entone Kamai Hybrid OTT Receivers. By processing, correlating and presenting massive amounts of QoE and QoS information, together with service usage and system health, aggregated from all monitoring locations, the central Agama Enterprise Server gives instantaneous end-to-end overviews of the delivered video service quality and shows the extent of any problem and its position in the distribution chain. With the inclusion of Agama's Performance Management, a unique strategic dimension to Go's quality assurance activities is added by providing advanced custom reports on refined quality data for service benchmarking, trend analysis, proactive customer service activities and much more.