KPN said it took a number of extra security measures in 2012 to improve its IT systems and make them safer. The company is also working to further raise awareness among personnel. The measures were taken following a hacking incident early this year.
KPN said its strategic priorities centered around the protection of customer data. The measures taken this year will increase the resilience of the digital highway for the coming years, the operator said.
Immediately after the hacking incident earlier this year, KPN said it would make an integral and strategic review of the security for its IT systems and customers data. Projects are underway to ensure that IT systems -networks, servers, applications and websites- meet international security standards. An incident process has been designed for security problems, with a structured and effective approach.
KPN has also sought to increase digital security by working with other companies, specialists and the government. KPN said it now plays an active role in the Cyber Security Council, with CEO Eelco Blok as co-chairman. The Dutch company also formed the European Network for Cyber Security (ENCS) with Alliander, DNV KEMA, TNO and the Radboud University.
The company has also set up a notification system for conscientious hackers, the Responsible Disclosure procedure, whereby people can signal security leaks and data misuse. In general, KPN said it was increasing its cooperation with external internet specialists and conscientious hackers.
Furthermore, KPN has taken organisational measures to strengthen its IT management, setting up an CIO Office to focus more on IT security, IT architecture and the management of major suppliers. The unit started duties from 1 September under the leadership of new chief information officer Bert van Barneveld. From 1 October, Jaya Baloo began as chief information security officer.
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