0
Mobile & Wireless

Sosh advises glitchy iPhone owners to contact Apple

Monday 10 December 2012 | 15:34 CET | News
Orange France's low-cost youth brand Sosh is advising iPhone 5 users who have been affected by a glitch keeps the smartphone on 2G networks even when in 3G coverage areas to contact Apple customer service. The operator said that field tests and analysis of the network and of handsets experiencing the problem showed that there was no dysfunction linked strictly to the network. Other smartphones, including Apple devices, handled satisfactorily. Tests of exchanges between the terminal and the network showed that they met standards. Sosh states that it is the handset that determines whether to use 2G or 3G, and that it and Apple must understand why some iPhones are staying in 2G. It will keep customers informed as the tests continue. In the meantime, the operator suggests that customers experiencing the problem call Apple's after-sales service so that the manufacturer can diagnose their phone or to contact Sosh's customer service by online chat. It reminds Orange and Sosh customers that if Apple finds their iPhone to be faulty, Apple can exchange it free of charge within 72 hours.

Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours. Subscribe now.

Categories: Mobile & Wireless
Companies: Apple / Orange France / Sosh
Countries: France
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.






Postpaid customers account for 86.5%
France  |  2014 Q4

Calendar   /   Industry Events

27 Apr Orange Poland Q1 2015
27 Apr Doro Q1 2015
27 Apr Gigoptix Q1 2015
27 Apr Sohu.com Q1 2015
27 Apr Apple fiscal Q2
27 Apr EE Q1 2015
28 Apr HTC Q1 2015
28 Apr Twitter Q1 2015
28 Apr Telenet Q1 2015
28 Apr Calix Q1 2015
28 Apr AudioCodes Q1 2015
28 Apr Akamai Technologies Q1 2015
28 Apr Harmonic Q1 2015
28 Apr NTT Docomo fiscal Q4
28 Apr Orange Q1 2015
28 Apr Radcom Q1 2015
28 Apr Telco Cloud Forum 2015
28 Apr Digital Regulation Forum
29 Apr Level 3 Communications Q1 2015
29 Apr LG Electronics Q1 2015
29 Apr Ooredoo Q1 2015
29 Apr Equinix Q1 2015
29 Apr Samsung Q1 2015
29 Apr AVG Q1 2015
29 Apr Net Insight Q1 2015
29 Apr NXP Semiconductors Q1 2015
29 Apr Baidu Q1 2015
29 Apr Transmode Q1 2015
29 Apr Arris Q1 2015
29 Apr Microsoft Build Developer Conference
::: More Calendar Items