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Mobile & Wireless

Sosh advises glitchy iPhone owners to contact Apple

Monday 10 December 2012 | 15:34 CET | News
Orange France's low-cost youth brand Sosh is advising iPhone 5 users who have been affected by a glitch keeps the smartphone on 2G networks even when in 3G coverage areas to contact Apple customer service. The operator said that field tests and analysis of the network and of handsets experiencing the problem showed that there was no dysfunction linked strictly to the network. Other smartphones, including Apple devices, handled satisfactorily. Tests of exchanges between the terminal and the network showed that they met standards. Sosh states that it is the handset that determines whether to use 2G or 3G, and that it and Apple must understand why some iPhones are staying in 2G. It will keep customers informed as the tests continue. In the meantime, the operator suggests that customers experiencing the problem call Apple's after-sales service so that the manufacturer can diagnose their phone or to contact Sosh's customer service by online chat. It reminds Orange and Sosh customers that if Apple finds their iPhone to be faulty, Apple can exchange it free of charge within 72 hours.

Categories: Mobile & Wireless
Companies: Apple / Orange France / Sosh
Countries: France
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