Telecompaper Consumer Panel

Telecompaper is very excited to be launching a new research product: Consumer Panel. Every month we interview at least 2,000 Dutch consumers about their telecommunications preferences, spend and channels for fixed, mobile and internet. The result are CBS stratified for age between 18 – 65, gender and geographic location.

We started with our panel in August 2007, so historic information is available. At the moment we have more than 30,000 respondents in our panel. Each month at least 2,000 are added.

Our Consumer panel gives you a unique insight in the behaviour and current situation of Dutch consumers and the telecom services they are using. If can help you make sound assumption about current behaviour in the markt. Our panel gives you solid results to support your business case, and delivers you the answer much faster


Questions Consumer Panel

Below you can find a list of questions we asked our Consumer Panel about their use of mobile telephony, broadband connections, fixed telephony and TV. The questions seek details on their current situation, purchasing habits, usage and churn.


Mobile

Current
Do you currently use a mobile phone?
Do you own a PDA or smartphone?
How many mobile handsets are there within your houshold?
What kind of mobile connection do you have for your main mobile connection?
What kind of moible phone/PDA/smartphone/BlackBerry do you own? Multiple answers possible
What kind of prepaid connection did you buy previously?
What type of subscription do you have?
Which company do you use for your mobile connection?
Who pays the fees for your mobile connection (monthly fees, call charges)?
Sales
In which shop did you buy your current mobile connection (prepaid or contract)?
What were your main reasons for choosing your current mobile provider? Multiple answers
Where did you buy your current mobile connection (postpaid or prepaid)?
Usage
How many SMSs do you send a month?
What are your average monthly mobile telephony costs? (Euro)
Which mobile data services do you use? Multiple answers possible
Churn
Are you planning to buy a new mobile connection in the next six months?
When does this subscription end?
Which new subscription type do you prefer?
Which subscription type do you prefer?

Broadband

Current
Do you have an internet connection at home?
What type of internet subscription do you have at home?
Which additional services do you take out? (Extra costs on top of standard subscription)
Which provider do you use for your internet connection?
Sales
On which internet site did you buy your current subscription?
Where/how did you buy your current internet subscription?
Usage
For what purpose do you use the internet? Max. 5 answers
Have you bought anything via internet during the previous 12 months?
Which mobile data services do you use? Multiple answers possible
How many hours do you use the internet at home each week?
Is this amount just for internet and telephony or does it include other services?
What have you bought via the internet in the past 12 months? Multiple answers possible
What is your monthly spend for internet access and services?
Churn
Are you planning to change your internet subscription in the next 6 months?
What are you planning to change on your internet subscription? Multiple answers possible

Fixed Telephony

Current
Have you ever had a fixed telephony subscription?
How many fixed phone lines/numbers do you have and use at home?
Is this a seperate contract or was it acquired in a combination with TV or internet?
What kind of connection do you have for fixed telephony?
Which providers for fixed telephony do you use at home? Multiple answers possible
Who pays for your fixed telephony connection?
Why do you not have a fixed telephony subscription (any more)?
Sales
Where did you buy your current fixed telephony subscription?
Usage
What is your average monthly spend for fixed telephony services (excluding costs for internet access)?
Churn
Are you planning to change your fixed telephony subscription in the next 6 months?
What are you planning to change on your fixed telephony subscription? Multiple answers possible

Television

Current
Do you have a television connection at home?
Do you have additional channels on your standard television service?
Do you subscribe to other services from your current television provider?
How many televisions set are used every day in your household?
What kind of connection do you have for your main TV?
What kind of TV do you use for your main TV set?
With Which TV provider do you have a subscription for your main TV set?
Sales
What were your main reasons for choosing your current TV provider? Max. 3 answers
Where did you buy your current TV subscription?
Who within your household decided the current television providers?
Usage
How much time do spend watching television per day?
Churn
Are you planning to change your TV subscription in the next 6 months?
What are you planning to change on your TV subscription? Multiple answers possible


Research Charts

The Telecompaper Charts are based on our own consumer panel. The Charts will provide a quick overview of one subject in clear graphs. Should you want more or other information beyond our charts, our consumer panel also allows you to get answers to your specific questions. Currently, our database includes the results since August 2007 and we have the responses of more than 30,000 consumers. You can expect our first Charts in the coming weeks, so stay tuned!

Average monthly costs for fixed telephony, including call charges

Pages: 1   Published: 09 Mar 2010

This chart shows the average monthly costs of Dutch consumers for their fixed telephony subscriptions during the last six months. The costs include monthly subscription fee and call charges. The chart also shows the monthly costs per provider. Those respondents who don't know their monthly cost for fixed telephony have been excluded.

More info

Readers Price (EUR) Discount Total ex VAT (EUR)
1-2 295.00 - 295.00
3-10 515.00 - 515.00


Current and preferred length of mobile subscription split per provider

Pages: 1   Published: 05 Feb 2010

This chart shows the current and preferred length of mobile subscriptions by Dutch consumers for the main providers. The respondents were asked about the length of their current subscriptions. Those, who responded that they were likely or certain to change their subscription in the coming 6 months, were then asked which length of subscription they preferred for their subsequent subscription. Period of research was October - December 2009.

More info

Readers Price (EUR) Discount Total ex VAT (EUR)
1-2 295.00 - 295.00
3-10 515.00 - 515.00


Use of social networking sites in the Netherlands

Pages: 1   Published: 20 Jan 2010

This chart shows the percentage use of social networking sites such as Hyves and Facebook by Dutch consumers. It shows the overal usage of social networking sites as well as split by age. As a comparison it also shows the total weekly internet usage, split by age and for the total market. The survey was carried out in October 2009

More info

Readers Price (EUR) Discount Total ex VAT (EUR)
1-2 295.00 - 295.00
3-10 515.00 - 515.00


More Charts..



Customized Research

If you cannot find the answers to your question in our Charts, you can allways ask us to provide you with customised charts or queries. We are able to provide you with almost any kind of search on the result of the Consumer Panel. We can zoom in on provider level, gender, age, or any other question from the panel questions.

Percentage of women that has a smartphone and is using it to surf the internet?
Percentage of women that has a smartphone and is using it to surf the internet?
Do youngster spend more on their prepaid connection?
What mobile providers are Ziggo client using for their postpaid, or prepaid connection,
Etc.

Please contact us for more information on our Consumer Panel.







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09 Mar Chart: Average monthly costs for fixed telephony, including call charges
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