In the fixed telecom market (television, fixed internet and fixed telephony) consumers can subscribe to one, two (dual-play) or three (triple-play) services from a provider. When the Net Promoter Score (NPS) of all the fixed services are combined, Delta was the most promoted by its customers in Q1 2012. In the previous quarter, Delta had to share the position as most promoted provider in the fixed telecom market with XS4ALL. CanalDigitaal has taken over the second-best position from XS4ALL, which lost ten points compared to Q4 2011. CAIW again received the worst NPS of the fixed telecom providers. The NPS of the three largest operators in the fixed market all decreased in Q1 2012. Regarding KPN, the decline could be caused by the hacking events in January and February. In the previous quarter only customers with a dual-play (fixed telephony and internet package) were most likely to recommend their provider. In Q1 2012, users of a dual-play package (fixed telephony and internet) and triple-play users were most likely to promote their provider. In the triple-play market, KPN's customers were the biggest promoters of their provider in Q1 2012, closely followed by Ziggo and Tele2. Even though its NPS dropped, XS4ALL was by far the most promoted provider for single-play internet customers. Since October 2011 Telecompaper's Consumer Panel has measured the NPS. Sample size is at least n=5500 per quarter.
