http://www.telecompaper.com/reports/ Business information about the telecom industry, an extensive overview of telecom-related articles 600 http://www.telecompaper.com/images/logos/logotph40w225.gif http://www.telecompaper.com/ http://www.telecompaper.com/research/dutch-mobile-promotions-handset-q4-2011 This research brief is an update of an earlier brief on the development of mobile phone brands' exposure in promotions in the Netherlands. This brief covers the quarters Q2 2010 to Q4 2011. Information is based on findings from Telecompaper's Mobile Promotions Database, which tracks active promotions of mobile services on a weekly basis. Main finding: Samsung was the most promoted handset brand in the Dutch mobile market and increased its market share strongly in the last seven quarters. ]]> Fri, 03 Feb 2012 10:45:00 +0100 http://www.telecompaper.com/research/update-awareness-of-mobile-phone-contract-details-low More than half of consumers don't know how their provider is charging them for calls; are calls always rounded to the nearest minute or is only the first minute rounded up? Of those who do know, most think calls are rounded to the minute. In November 2011 more than 900 consumers in the Telecompaper Consumer Panel were asked what they know about their mobile phone contracts and if they read the details of the terms and conditions and price list in advance. It turns out that many are unaware of the details. Most know whether they can carry over remaining minutes to the next month. However, most do not know if first the old or first the new credit is used. We also asked if people know whether they can increase or decrease the number of minutes in their bundle. More think that an increase is possible. More than a third do not read the terms and conditions before signing a postpaid contract. The price list is read more often. Most often it's not read due to a lack of interest. We also included data in this research brief about number portability. Sixty-two percent said they made use of this, and among postpaid users, the percentage was even higher. ]]> Thu, 02 Feb 2012 14:05:00 +0100 http://www.telecompaper.com/research/kpn-business-3 This company profile analyses KPN Business, a provider of fixed and mobile telephony, internet and ICT services . The report contains information on KPN Business' current position and strategy. It discusses the company's latest financial figures and gives an overview of its current network. The report provides details of the product portfolio of KPN Business. It looks at the market in which KPN Business operates as well as its competitors. Furthermore the profile reports on KPN Business' marketing activities, including its customer strategy. Lastly the profile contains Telecompaper's SWOT analysis of KPN Business.]]> Thu, 02 Feb 2012 13:37:00 +0100 http://www.telecompaper.com/research/how-do-dutch-consumers-obtain-their-most-used-handset The chart shows how Dutch consumers have obtained their most used handset. The question asked was: "How did you obtain your most used handset?". Consumers could choose from the following answers: Subscription/prepaid: free; Subscription/prepaid: Paid 50 EUR extra; Subscription/prepaid: Paid between 50 and 100 EUR extra; Subscription/prepaid: Paid between 100 and 200 EUR extra; Subscription/ prepaid: Paid more than 200 EUR; Bought new SIM free handset myself; Gift from friend/family/acquaintances; Gift from employer; Bought a second hand handset myself; Other. Don't know answers have been excluded from the graph. The answers 'Subscription/prepaid: Paid between 200 and 300 EUR,' 'Subscription/prepaid: Paid between 300 and 400 EUR' and 'Subscription/prepaid: Paid more than 400 EUR' are clustered in the answer 'Subscription/prepaid: Paid more than 200 EUR'. The results are portrayed for the total market and per mobile operator. Source: Telecompaper Consumer Panel. Results are CBS stratified on gender and age (15-65). The survey data is from December 2011 (n=2,303).]]> Wed, 01 Feb 2012 11:28:00 +0100 http://www.telecompaper.com/research/most-important-reasons-to-choose-most-used-handset The chart shows the five most important reasons for Dutch consumers when choosing their most used handset. The question asked was: "Which were the five most important reasons to choose for your handset you use most? It is only concerning the handset, not the subscription or prepaid connection. A maximum of five answers is allowed". The respondents could choose from 28 answers. Don't know answers have been excluded from the graph. The results are portrayed for the total market and per handset brand, which is used most by the respondent. Source: Telecompaper Consumer Panel. Results are CBS stratified on gender and age (15-65). The survey data is from December 2011 (n=2,126).]]> Wed, 01 Feb 2012 11:25:00 +0100 http://www.telecompaper.com/research/statements-on-quad-play The chart shows to which degree consumers agree with six statements concerning quad-play services. The question asked was: "Some providers offer the possibility of combining the charges for your mobile phone connection with your internet, television and fixed telephone subscription. You receive only one bill for all four services (this is known as quad play). Below a few statements on this. Can you indicate to which degree you agree with these statements?" The answer possibilities were: totally agree; agree; neither agree, nor disagree; disagree; totally disagree. Those who did not have an opinion are excluded from the results. The following statements were included: I would be interested in receiving just one bill for all my telecom services (mobile as well as fixed phone services, not necessarily quad play); I would only be interested in combining mobile and fixed telecom services if it ended up being cheaper; I would combine mobile phone services with fixed phone services, but then I do not need fixed telephone anymore; I prefer to have the opportunity to choose the provider of my mobile phone connection separately from the provider of fixed phone services; I prefer to have the opportunity to choose the provider of my mobile phone connection separately, because I switch more often from mobile phone providers than from fixed telephone providers; I do not have influence on the mobile phone connection of my roommates/family members. Therefore it is not handy to combine mobile phone services with fixed phone services. The results are shown for the total market. Source: Telecompaper Consumer Panel. Results are CBS stratified on gender and age (15-65). The survey data is from December 2011 (n=1,047).]]> Wed, 01 Feb 2012 11:17:00 +0100 http://www.telecompaper.com/research/connected-devices-at-home This chart below shows which devices in the home are connected to the internet, either via a cable or Wi-Fi. The question asked was: "You indicated that the below hardware is present in your household. Can you indicate per device if you connect it to the internet and in what way?" In the chart the answers "wired" and "own wireless network (Wi-Fi)" are combined. The answers "no use of internet" "mobile broadband"and "hotspots" are not shown as it only concerns the internet connection at home. Those who did not have an answer are excluded from the results. The results are shown for the total market. In the left graph the following eight devices are shown: PC, laptop/notebook, netbook, tablet, television, mobile phone, mp3/mp4 player, game console. The chart on the right shows the average number of these eight devices connected to the internet at home. Source: Telecompaper Consumer Panel. Results are CBS stratified on gender and age (15-65). The survey data is from the whole of 2011; each month at least n=2,000 consumers are questioned. Tablets had the lowest base per month, n=160 is the minimum per month.]]> Wed, 01 Feb 2012 09:37:00 +0100 http://www.telecompaper.com/research/dutch-mobile-promotions-operator-q4-2011 This research brief focuses on mobile promotions and mobile media spending by operator in the Netherlands. The info is shown over the past seven quarters and is based on findings from Telecompaper's Mobile Promotions Database and Mobile Media Spending Database. The first database tracks active promotions of mobile services on a weekly basis, while the Media Spending database monitors all above-the-line marketing activities of telecom providers (fixed and mobile), retailers, equipment makers, content providers. According to Telecompaper's promotions database, Vodafone and T-Mobile remained the most promoted operators over the past seven quarters. Vodafone was by far the most promoted operator during Q4 2011. In terms of mobile spending all operator brands spent the most above the line (newspapers, TV, radio, magazine, outdoor & internet) in Q2 2011 and the least in the fourth quarters in 2010/2011. ]]> Tue, 31 Jan 2012 11:51:00 +0100 http://www.telecompaper.com/research/fewer-tablet-plans-on-offer-unlimited-plans-increase The success of Apple's iPad and subsequent tablets by other manufacturers has led to new tariff plans for mobile broadband, namely packages specifically sold for the iPad or tablets in general. This research brief analyzes operators' data service plans for iPads and tablets in 16 Western European countries during the fourth quarter of 2011. The results show that the total number of packages has decreased as more operators are offering mobile broadband plans irrespective of the type of device used. Within the specific tablet offerings, volume-based plans greatly outnumber time-based plans, and postpaid is offered much more than prepaid. The most common data allowance was 'unlimited' (albeit often with a speed reduction after a certain amount of data is used). Based on the average monthly price, the French operators charge the most, followed by operators in Norway and Belgium. We expect more and more operators to include their tablet offerings in their general mobile broadband offering, leading to fewer and fewer specific iPad/tablet packages on the market. ]]> Tue, 24 Jan 2012 14:07:00 +0100 http://www.telecompaper.com/research/bt-netherlands-3 This company profile analyses BT Netherlands, a provider of managed services and solutions for multi-site organizations in the Netherlands. The report contains information on BT Netherlands' current position and strategy. It discusses the company's latest financial figures and gives an overview of its current network. The report provides details of the product portfolio of BT Netherlands. It looks at the market in which BT Netherlands operates as well as its competitors. Furthermore the profile reports on BT Netherlands' marketing activities, including its customer strategy. Lastly the profile contains Telecompaper's SWOT analysis of BT Netherlands]]> Mon, 23 Jan 2012 16:15:00 +0100