KPN under fire on Tros Radar

Tuesday 7 September 2010 | 15:34 CET | Author: Tim Poulus | Market Commentary
KPN's fibre-optic service (KPN Glasvezel) has come under criticism in a broadcast of the consumer show Tros Radar. Various unsatisfied customers gave their opinions, and it appears KPN also did not get its staff on one line. Customer service staff pointed to the 'targets' imposed by the sales department and a technician, filmed with a hidden camera, was also critical of the operator. In other words, the sales department is too aggressive and is not taking account of a number of imitations to the service. These include KPN's billing system, the technology used and poor cabling in homes. Last

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Categories: Fixed
Companies: KPN / Reggefiber
Countries: Netherlands
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