Industry Resources

Zadarma business phone system adds CRM integration for customer call satisfaction

Tuesday 12 December 2017 | 08:56 CET | Advertorial | provided by Zadarma

Once you have a customer on the phone, how do you close the sale and ensure they get the service they need? Having all the right information to hand is important – the customer’s account history and service details can help anticipate their needs, deliver personalized service and make winning a new contract much easier. With the integration of popular CRM applications like Salesforce and Zoho CRM, Zadarma’s business phone system means you will never take a call without the information needed to satisfy customers and win new business. 

Every small business, from a one-man shop to a quickly growing start-up, needs to know its customers in order to thrive. CRM applications like Salesforce, Zoho CRM and Bitrix24 put this information in easy reach, all in one place and integrated with everyday business. It can now also be part of your business’ phone system, thanks to Zadarma’s cloud PBX with CRM integration.

With Zadarma’s system, customer contact is simple: you just click the customer’s name directly from the CRM application to make a call. For both outgoing and incoming calls, a card pops up on-screen during the call with all the customer’s information and history of previous communications, so you know immediately who they are and what they need, without having to waste time asking for basic information. A record of the call is kept on the customer’s CRM file to ensure you can serve them just as quickly and easily next time around, as well as help the business keep a log of customer interactions. 

Incoming calls from existing or potential customers will also be routed automatically over the Zadarma phone system to a sales manager or support staff as needed, based on the customer’s profile in the CRM. For new clients, a new lead or contact can be created immediately in the CRM application, so every call counts towards potential new business. 

Sound complicated to implement? Not at all, as the process is fully automated so even the smallest business can take advantage. Zadarma CRM integration is free and simple to set up. While many business applications require customers first to sign a contract and wait for technical help and installation, Zadarma can be installed at your own convenience, so you can start working right away. Integrating your CRM application – whether it be Salesforce, Zoho CRM, Bitrix24, AmoCRM or RetailCRM - takes just 3-5 steps that can be completed within a few minutes using the clear set-up instructions available on the Zadarma website. You can control the whole system yourself, so the business never misses out on a call from clients.

Zadarma adds new features to its business phone system regularly so customers continually feel the benefits. If you have your own business software, you can use Zadarma’s API to set up integration and ensure employees have access to all the company’s critical data whenever anyone makes or receives a call. 

In addition to serving customers better, Zadarma’s cloud phone system also helps businesses expand internationally, thanks to its virtual phone numbers. This means a UK business can also have a French phone number, even without a French office, so customers in Paris or Lyon can call a local number to get technical support. Or a Czech business can set up a toll-free number in the US to attract American clients, without having to pay for an American telephony service. All the numbers can be managed over the same online interface and benefit from the CRM integration, as well as a range of other features on Zadarma, such as call forwarding and transfers, IVR menus and automated welcomes, and call recording and statistics. 

Zadarma also offers integration with popular messengers, to help keep track of calls. You can receive missed call notifications with an instant call-back option in Facebook Messenger, Slack and Telegram messaging apps. SMS also can be delivered directly in the messenger over the Zadarma virtual phone numbers. 

Zadarma has nearly 1 million users worldwide benefiting from its low-cost telephony services delivered over the internet. New users benefit from free calls to 40 popular destinations, and all the features of the cloud PBX service, including CRM integration, remain free with a top-up every three months. For a small business seeking a professional solution, the Zadarma platform can ensure every call is completed with a satisfied customer. 

Sponsor Details

Name    Zadarma
Contact    https://zadarma.com/en/

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Categories: General
Companies: Zadarma
Countries: World
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