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Industry Resources

Zadarma has introduced Speech Recognition

Monday 7 December 2020 | 14:55 CET | Advertorial | provided by Zadarma

Zadarma’s new Speech Recognition feature is now available as a part of their Cloud PBX solution, allowing you to transform all your conversations into text format for further analysis. Zadarma is a leading cloud-based and on-premise VoIP provider and has decades of experience in providing a comprehensive voice telecommunication solution for companies of all sizes. They offer virtual numbers in over 100 countries, free Cloud PBX and CRM, call tracking and various website widgets.

The newly released Speech Recognition feature has been warmly received and highly recommended by its global user base. This clever tool enables a computer to identify and respond to human speech. Recorded voice is transcribed into text with the help of neural networks and sound models that account for the structure of different languages.

Zadarma partners with premier speech recognition specialists to provide a top-quality service with incredible accuracy. The system can recognize over 20 different languages and is now available as a part of the free Cloud PBX allowing you to transform all your conversations into text format for further analysis. The feature creates a dual channel call recording and then AI converts the speech into text. In your personal account interface you will be able to see the transcription of the operator's conversation with a client. With the "transcribe all calls" feature you can transcribe all incoming and outgoing calls from this extension number to text format. The recording is already saved, so you can go back to whenever you wish.

Recent reviews have praised the speech feature for improving efficiency of internal teams, specifically citing its power in combating wasted time by listening to your voice to route calls and complete tasks. It also provides an added security as you can play back calls and manually analyse text to find stop-words or competitor mentions, or even confidential information. Over all the internal customer service teams have valued the feature, assisting in simplifying internal processes and makes it easier for managers to organise tasks.

In addition, Zadarma will soon release additional boosted call analytics. Speech analytics, also known as call analytics, is the specialised technology that enables the process of extraction of relevant data from a real time conversation or audio file.

Zadarma PBX allows you to listen to call recordings and see text transcription and soon you will be able to have visibility of the call analytics data for further internal business processing, analysis and improvements. There are providers such as Zadarma that offer speech recognition and IVR features as well as provide CRM integration. Rather than struggling to pair two separate pieces of technology, an all-encompassing VoIP solution with speech recognition features is ideal. Their Speech Recognition feature is available now and Speech Analytics will be available soon through the API.


Sponsor Details

Name    Zadarma
Contact    https://zadarma.com/en/


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Countries: World
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