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1&1 has best telecom customer service - study

Wednesday 19 October 2016 | 17:29 CET | News
1&1 has the highest score of German telecommunications provider with regards to customer service, according to the annual German customer service study executed by market researcher ServiceValue and the Goethe University German newspaper Die Welt. The study investigated 2,615 companies in more than 204 branches using the Service Experience Score (SES) which measures how many customers have had a good customer service experience. The basis is more than 1.5 million answers from consumers. With regards to telecom operators 1&1 scores a SES of 63.5 percent (overall ranking 428) followed by

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Categories: General
Companies: 1&1 / Aldi Talk / Amazon / Blau / Callmobile / Congstar / Debitel / Deezer / Deutsche Telekom / DeutschlandSim / Easybell / E-Plus / Fonic / Google / Kabel Deutschland / Klarmobil / Maxdome / MobilCom-Debitel / Musicload / Napster / NetCologne / O2 / PrimaCom / Simyo / Sky Deutschland / Smartmobil / Spotify / Talkline / Tchibo Mobil / Tele Columbus / Tele2 / The Phone House / Unitymedia / Videoload / Vivendi / Vodafone / Yourfone
Countries: Germany
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