0
Wireless

3 UK ends call centre outsourcing contract with Capita early - report

Monday 9 November 2020 | 11:26 CET | News
Mobile operator 3 UK is ending its call centre outsourcing contract with Capita more than two years early amid claims of poor performance, reports The Register.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Mobile & Wireless
Companies: 3 UK / Capita / Tech Mahindra
Countries: United Kingdom
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Tech Mahindra's quarterly revenue grows nearly 3% sequentially, profit jumps 23%

Published 08 Feb 2021 14:23 CET | India
Tech Mahindra saw its revenue grow 2.9 quarter-on-quarter to INR 96.47 billion for its third quarter ended 31 December 2019. ...

Capita delivers grant management platform to Department for International Trade

Published 25 Jan 2021 15:56 CET | United Kingdom
Capita has been awarded a GBP 2.6 million, 3-year contract from the Department of International Trade (DIT) to deploy a new ...

Capita wins shared WAN contract extension from control room consortium

Published 13 Jan 2021 17:41 CET | United Kingdom
Capita has won a 3-year GBP 700,000 contract renewal to manage a shared wide area network (WAN) for the East Coast & ...

Capita offloads education software unit to Montagu Private Equity

Published 14 Dec 2020 10:58 CET | United Kingdom
Business and IT services group Capita has announced a deal to sell its Education Software Solutions (ESS) business to Tiger UK ...

Capita delivers live video streaming service to Surrey, West Sussex fire services

Published 10 Dec 2020 11:32 CET | United Kingdom
Capita has won a contract to provide its 999eye live video streaming and location finding service to Surrey Fire & Rescue Service ...

3 UK moves head office out of Maidenhead to Reading

Published 22 Nov 2020 20:20 CET | United Kingdom
3 UK has announced plans to move its head office out of Maidenhead to its other office in Reading for an interim period....

3 UK completes data centre transformation

Published 20 Nov 2020 11:09 CET | United Kingdom
3 UK has completed its data centre transformation, part of a GBP 2 billion network and IT infrastructure investment. ...

3 UK starts disconnecting roaming customers stuck overseas due to pandemic

Published 13 Nov 2020 11:50 CET | United Kingdom
3 UK has started disconnecting customers stranded overseas as a result of Covid-19 travel restrictions for exceeding the 2-month ...

Capita delivers customer identity verification system for Royal London

Published 09 Nov 2020 12:50 CET | United Kingdom
Capita has won a 3-year, GBP 2.3 million contract with mutual insurance group Royal London to provide an integrated customer ...

3 UK extends virtual personal shopper service; launches new marketing campaign

Published 09 Nov 2020 11:39 CET | United Kingdom
3 UK has announced enhanced customer support tools to help keep customers connected during national and regional lockdowns, and ...

Tech Mahindra, Subex partner on blockchain products for telecom operators

Published 06 Nov 2020 08:48 CET | World
India-based companies Tech Mahindra and Subex entered a strategic partnership to drive scale adoption of blockchain-based ...

Capita delivers cloud-based financial management platform for Scottish council

Published 04 Nov 2020 10:56 CET | United Kingdom
Capita has won a GBP 527,000, 5-year contract with Dumfries & Galloway Council in Scotland to migrate their financial management ...

3 UK ends Q3 with 9.91 million active customers; contract customers up 4%

Published 04 Nov 2020 10:51 CET | United Kingdom
3 UK ended the third quarter with a total of 9.91 million active customers, down 4 percent from 10.35 million a year earlier. ...

Tech Mahindra expands in Australia with Momenton, Tenzing takeovers

Published 27 Oct 2020 14:48 CET | Australia
Tech Mahindra announced the acquisition of Momenton, a provider of consultancy and implementation services, and Tenzing, a ...

Capita delivers video streaming platform to UK housing associations

Published 27 Oct 2020 14:28 CET | United Kingdom
Capita has won contracts with UK housing associations Rochdale Boroughwide Housing and mhs homes to supply its ResponsEye video ...

Tech Mahindra to give special dividend after growing revenues to INR 91.7 billion in Q2

Published 23 Oct 2020 16:17 CET | India
Tech Mahindra said it will give out a special dividend of INR 15 per share after reporting higher revenues for its fiscal second ...

3 UK rolls out VoLTE across 4G network

Published 23 Oct 2020 08:43 CET | United Kingdom
3 UK announced it's completed the roll-out of VoLTE across its 4G network. The service was first started in 2015 and is now ...

Capita to deliver telecoms, network services through new YPO framework

Published 12 Oct 2020 15:56 CET | United Kingdom
Capita has won a 4-year contract to deliver network and telecoms services through the latest YPO framework for public sector ...





Calendar   /   Industry Events

20 Apr Grameenphone Q1 2021
20 Apr Netflix Q1 2021
20 Apr Atos Q1 2021
20 Apr Iridium Communications Q1 2021
20 Apr Apple 'Spring Loaded' event
21 Apr HKBN H1 results
21 Apr Crown Castle Q1 2021
21 Apr Netgear Q1 2021
21 Apr Elisa Q1 2021
21 Apr Orange Belgium Q1 2021
21 Apr Verizon Q1 2021
21 Apr Rogers Communications Q1 2021
21 Apr Comcast Q1 2021
21 Apr Ericsson Q1 2021
21 Apr Vivendi Q1 2021
21 Apr Proximus AGM
22 Apr Tele2 Q1 2021
22 Apr AT&T Q1 2021
22 Apr Orange Q1 2021
22 Apr VeriSign Q1 2021
22 Apr Snap Q1 2021
22 Apr Nordic Entertainment (NENT) Q1
22 Apr Intel Q1 2021
22 Apr FCC meeting
23 Apr Telia Q1 2021
25 Apr Vodafone Qatar Q1 2021
26 Apr SBA Communications Q1 2021
::: More Calendar Items