Alibaba launches AI-powered smart customer service chatbot

Monday 10 April 2017 | 00:18 CET | News
Alibaba has launched a smart customer service chatbot powered by artificial intelligence (AI) that retailers can customize to suit their individual virtual-storefront operations. Dubbed 'Dian Xiaomi' ("store assistant"), the text-only chatbot was inspired by the Ali Xiaomi AI-powered chatbot rolled out by Alibaba in 2015 to handle customer enquiries and complaints coming into the e-commerce company.

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Categories: Internet
Countries: World
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