Almaviva Brazil implements Avaya Contact Center Solutions

Thursday 1 September 2016 | 11:02 CET | News
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Avaya announced that Almaviva Brazil, an Italian information and communication technologies (ICT) provider, implemented Avaya Contact Center Solutions to modernise its customer service operations. The project, implemented by the Betta Group, helps Almaviva Brazil optimise response times for customers as well as costs for the company with the flexibility needed for a rapidly growing company. Almaviva provides ICT services and platforms based on cloud computing, big data and advanced analytics and Customer Experience Management products. Avaya's open SIP platform allows Almaviva to customise

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Categories: Internet / IT
Companies: Avaya
Countries: Italy
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