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Broadband

Altibox Denmark comes third in Loyalty Group BrancheIndex survey

Tuesday 17 April 2018 | 13:03 CET | News

Norwegian utility company Lyse said the Danish arm of its Altibox TV and ISP operation scored well in the Loyalty Group customer satisfaction survey. Altibox Danmark scored 61 points in the BrancheIndex survey, coming third behind TDC’s Fullrate with 63 points and top-placed Waoo! with 65 points. The average score in the rating was 54 points.

Soren Harding, managing director of Altibox Denmark, attributes the high level of customer satisfaction to factors such as the call it places to new customer in the first month after service connection. It does so solely to ensure that Wi-Fi, TV and other equipment are functioning properly, rather than to sell them any extra service.  He added that Altibox Danmark is the only operator to offer home visits from sales staff, should the potential customer want one.



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Categories: Fixed
Companies: Altibox / Fullrate / Lyse / TDC / Waoo!
Countries: Denmark
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