AT&T tops US mobile customer satisfaction study

Friday 17 February 2017 | 14:20 CET | News
AT&T has topped JD Power's ranking for full-service mobile operators in the US for the eighth consecutive year, with an overall score of 859 points on a 1,000-point scale. AT&T performed the highest in all six purchase experience factors, followed by T-Mobile (845 points), Verizon (838) and Sprint (806). The average score for all four operators increased by 11 points from the previous year's study due to the number of customers that had service plans that extend monthly data plan allowances. Among such customers, 60 percent use data carried over from the previous month, a considerable

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Categories: Mobile & Wireless
Companies: Sprint / T-Mobile / Verizon
Countries: United States
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Mobile subscribers more satisfied with social media customer service - study

Published 18 Jan 2018 15:56 CET | United States
Social channels are becoming increasingly important to mobile operator customer service. A study by JD Power on US mobile ...

AT&T tops survey on mobile shopping satisfaction

Published 11 Aug 2017 10:44 CET | United States
AT&T has again topped JD Power's survey on consumer satisfaction with the mobile purchase experience. The operator received a ...

AT&T adds LG Phoenix 3 smartphone

Published 06 Mar 2017 17:34 CET | United States
AT&T introduced a new smartphone for its AT&T GoPhone prepaid customers. From 10 March, the smartphone will be available for USD ...

US mobile speeds improve at expense of reliability - study

Published 06 Mar 2017 11:28 CET | United States
US mobile customers are noting recent improvements in network speed but the incidence of data problems is rising among tablet and ...

Wireless router satisfaction on the rise - study

Published 02 Dec 2016 05:41 CET | United States
Overall customer satisfaction with wireless routers has risen considerably from 2015 due to improved ease of use and performance, ...

Alternative video services help drive cord-cutting - study

Published 30 Sep 2016 10:45 CET | United States
AT&T and Verizon won kudos from customers across product segments and regions, according to studies from JD Power for this year. ...

Engaged users most happy with paid music streaming - study

Published 29 Sep 2016 09:53 CET | United States
Apple Music ranked highest among streaming music brands for customer satisfaction, according to a study by JD Power covering the ...

Box tops cloud storage customer satisfaction ranking

Published 16 Sep 2016 08:35 CET | World
Box has outranked Microsoft OneDrive and AmazonCloud Drive in a customer satisfaction survey of fee-based cloud storage service ...

Three-fifths of streaming video customers are cord stackers

Published 26 Aug 2016 08:53 CET | United States
A new study from J.D. Power has found that although the number of customers who cut the cord on pay-TV is growing, the majority ...

Smartphone purchase satisfaction linked to ownership length

Published 12 Aug 2016 08:54 CET | United States
Overall satisfaction with the wireless purchase process increases as the expected duration of mobile device ownership decreases, ...

US subscribers more satisfied when using e-care via mobile

Published 29 Jul 2016 10:13 CET | United States
Customer contact with wireless carriers via online self-service is at an all-time high, as a growing shift in mobile device usage ...

Millenials use more online, chat tools for customer service

Published 28 Apr 2016 22:45 CET | Canada
Mobile customers in Canada, and most particularly Millennials (born 1982-1994), are increasingly contacting customer service ...