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General

Australia sees 29% increase in telecom complaints in 6-month period

Tuesday 17 April 2018 | 10:31 CET | News

Complaints to the Telecommunications Industry Ombudsman (TIO) reached a total of 84,914 (covering mobile, fixed line telephony, and both pre-NBN and NBN broadband) in the six-month period between July and December 2017. This represents a 28.7 percent increase in complaints compared to the July-December 2016 period. Compared to the preceding six months (January to June 2017) period, when the TIO saw 92,046 total complaints, the total number of complaints between July and December 2017 decreased by 7.75 percent, the TIO also said. 

The report also indicates that there were 22,827 complaints about services delivered over the NBN in the six months of July to December 2017, which represents a 203.9 percent increase on the previous year.

Advice to government from NBN Co is that of the 22,827 (July - Dec 2017) complaints about services delivered over the NBN, less than 5 percent (1,052 complaints) were sent to NBN Co as complaints to resolve. This was over a period (six months to 31 December 2017) that saw a 39 percent increase in NBN premises activated.



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Categories: General
Companies: NBN Co
Countries: Australia
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