0
Wireless

Australia telecom complaints decline to lowest rate for June quarter

Wednesday 24 July 2019 | 10:05 CET | News
Complaints to the Telecommunications Industry Ombudsman (TIO), as a proportion of services in operation (SIO) decreased to 6.6 complaints per 10,000 for the period between April and June 2019, from 7.5 complaints per 10,000 for the period between January and March 2019. This is the lowest ratio for the April – June quarter since 2016, according to a TIO report. Telstra saw 7.2 complaints per 10,000 SIO, while Vodafone posted 2.7 complaints per 10,000 SIO. Optus received 7.7 complaints per 10,000 SIO in the April to June period, while Amaysim saw 0.4 complaints per 10,000 SIO, and Pivotel

Thank you for visiting Telecompaper

We hope you've enjoyed your free articles. Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Mobile & Wireless
Companies: Amaysim / Optus / Telstra / Vodafone
Countries: Australia
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Australian telecom complaints down 21% in year to June

Published 25 Sep 2019 10:30 CET | Australia
Complaints to Australia's telecoms ombudsman fell 21.1 percent in the year to June to 132,387, according to the TIO's latest ...

Australia's Telecom Industry Ombudsman names Lavarch as chair

Published 15 Jul 2019 09:40 CET | Australia
Australia's Telecommunications Industry Ombudsman (TIO) has appointed Michael Lavarch as its independent chair. Lavarch succeeds ...

Australia mobile services see lowest rate of complaints in 6-month period

Published 11 Jul 2019 08:35 CET | Australia
The Australian Communications and Media Authority (ACMA) has released its first Telecommunications complaints handling report, ...

Australian watchdog completes 6 investigations on telecom safeguards in Q1

Published 29 May 2019 11:46 CET | Australia
The Australian Communications Media Authority (ACMA) has released its Action on telco safeguards quarterly report. During the ...

Australia telecom complaints increase in Q1

Published 22 Apr 2019 17:19 CET | Australia
Complaints to the Telecommunications Industry Ombudsman (TIO), as a proportion of services in operation (SIO) increased to 7.5 ...

Australia's TIO launches Small Business Team

Published 22 Mar 2019 06:55 CET | Australia
Australia's Telecommunications Industry Ombudsman (TIO) has established a Small Business Team, which will start operations on 1 ...

Australia telecom complaints decrease by nearly 20% in Q2

Published 26 Jul 2018 09:11 CET | Australia
Complaints to the Telecommunications Industry Ombudsman (TIO), as a proportion of services in operation (SIO) decreased by 19.4 ...

Australia sees 33% increase in telecom complaints

Published 03 Feb 2017 10:27 CET | Australia
Complaints as a proportion of telecom services in operation (SIO) were almost 33 percent higher in the December quarter of 2016 ...





Calendar   /   Industry Events

23 Feb RSA Conference
25 Feb Infinera Q4 2019
25 Feb Iridium Q4 2019
25 Feb Millicom Q4 2019
25 Feb American Tower Q4 2019
25 Feb Utility Telecoms 2020
26 Feb Crown Castle Q4 2019
26 Feb Syn Q4 2019
26 Feb Avast FY results
26 Feb Orbcomm Q4 2019
26 Feb Box Q4 2019
26 Feb Sina Q4 2019
26 Feb Weibo Q4 2019
26 Feb Shentel Q4 2019
27 Feb Zoom Telephonics Q4 2019
27 Feb Telesat Q4
27 Feb Dell Technologies fiscal Q4
27 Feb VMware fiscal Q4
27 Feb Cogent Communications Q4 2019
27 Feb Cable One Q4 2019
27 Feb Neophotonics Q4 2019
27 Feb Baidu Q4 2019
27 Feb Netia Q4 2019
27 Feb Sunrise Q4 2019
27 Feb Interxion EGM
28 Feb Masmovil Q4 2019
28 Feb Tecnotree FY 2019
28 Feb Freenet Q4 2019
02 Mar Boingo Wireless Q4 2019
02 Mar GTT Q4 2019
::: More Calendar Items