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Wireless

Australia telecom complaints decrease in Q4

Tuesday 29 January 2019 | 10:35 CET | News
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Complaints to the Telecommunications Industry Ombudsman (TIO), as a proportion of services in operation (SIO) decreased to 6 complaints per 10,000 for the period between October to December 2018 from 8.7 complaints per 10,000 for the same period of 2017. It is the lowest ratio since October – December 2015, according to a TIO report. Telstra and Vodafone saw 6.6 and 3 complaints per 10,000 SIO, respectively. Optus received 6.9 complaints per 10,000 SIO in the October to December 2018 period, while Amaysim saw 0.5 complaints per 10,000 SIO, and Pivotel registered 0.5 complaints per 10,000 SIO.

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Categories: Mobile & Wireless
Companies: Amaysim / Optus / Telstra / Vodafone
Countries: Australia
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