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General

Avaya, Afiniti expand partnership, introduce Avaya AI routing with Afiniti AiRo

Tuesday 4 February 2020 | 18:05 CET | News
Avaya and Afiniti announced Avaya AI Routing with Afiniti AiRo, a new offering in the Avaya IX Contact Center portfolio that enables companies of all sizes and industries to improve customer interactions and employee engagement by optimally pairing customers with contact centre agents using AI. The offering was announced at its Avaya Engage 2020 user conference on 4 February.

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Categories: General
Companies: Avaya
Countries: World
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