0
Broadband

Avaya buys CCaaS specialist Spoken Communications

Tuesday 30 January 2018 | 09:32 CET | News
Avaya said it has signed an agreement to acquire Spoken Communications, a provider of Contact Center as a Service (CCaaS) systems for enterprise customers and of real-time customer experience management applications built on conversational artificial intelligence. The transaction, which includes over 170 patents and patent applications, will be funded by cash on hand.  

Thank you for visiting Telecompaper

We hope you've enjoyed your free articles. Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Fixed
Companies: Avaya / Spoken Communications
Countries: World
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Avaya's Oceana customer engagement platform picked by US credit union

Published 01 May 2019 16:40 CET | United States
Contact centre products specialist Avaya's Avaya Oceana customer engagement platform was deployed by Citadel, a credit union in ...

Mitel launches new CCaaS platform, new version of MiCloud Flex UCaaS platform

Published 29 Aug 2018 16:29 CET | United States
Mitel introduced MiCloud Engage Contact Center, a contact center-as-a-service (CCaaS) platform, and the latest release of MiCloud ...

Avaya quarterly results down in line with outlook

Published 11 May 2018 09:35 CET | World
Avaya reported revenue of USD 672 million for its fiscal second to March, down from USD 752 million in the December quarter and ...

Avaya launches new smart desktop devices for hospitality industry

Published 09 Mar 2018 09:31 CET | World
Avaya Holdings released a new Avaya Vantage phone and a portfolio of IP devices designed specifically for the hospitality ...

Avaya revenues slip to USD 752 mln in Q1

Published 02 Mar 2018 11:07 CET | World
CEO Jim Chirico said the company generated over 10 percent of its revenue from the cloud, with sequential increases in ...

Avaya Philippines appoints new country manager

Published 14 Feb 2018 10:37 CET | Philippines
Avaya appointed Ferdinand S. Macatangay as Philippines country manager. Macatangay replaces Edgar Doctolero who retired and was ...

Agility becomes Avaya's first wholesale partner in Ireland

Published 07 Feb 2018 12:16 CET | Ireland
Irish company Avaya and Agility added the Avaya "Powered by IP Office" UCaaS and CCaaS offering to their existing portfolio of ...





Calendar   /   Industry Events

23 Feb RSA Conference
24 Feb Arlo Q4 2019
24 Feb Palo Alto Networks fiscal Q2
25 Feb Iridium Q4 2019
25 Feb Infinera Q4 2019
25 Feb Millicom Q4 2019
25 Feb American Tower Q4 2019
25 Feb Utility Telecoms 2020
26 Feb Crown Castle Q4 2019
26 Feb Syn Q4 2019
26 Feb Avast FY results
26 Feb Box Q4 2019
26 Feb Orbcomm Q4 2019
26 Feb Sina Q4 2019
26 Feb Weibo Q4 2019
26 Feb Shentel Q4 2019
27 Feb Zoom Telephonics Q4 2019
27 Feb Telesat Q4
27 Feb Dell Technologies fiscal Q4
27 Feb VMware fiscal Q4
27 Feb Cogent Communications Q4 2019
27 Feb Cable One Q4 2019
27 Feb Neophotonics Q4 2019
27 Feb Baidu Q4 2019
27 Feb Netia Q4 2019
27 Feb Sunrise Q4 2019
27 Feb Interxion EGM
28 Feb Tecnotree FY 2019
28 Feb Masmovil Q4 2019
28 Feb Freenet Q4 2019
::: More Calendar Items