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Avaya launches Google Cloud AI-powered contact centre functionalities in Australia

Thursday 20 February 2020 | 09:44 CET | News
Avaya launched its Google Cloud AI-powered contact centre functionalities in Australian and New Zealand, helping organisations deliver automated and assisted customer experiences (CX) by empowering agents with real-time intelligence. Avaya IX Contact Center is an AI-enhanced, omnichannel platform including voice, email, chat and mobile communications to make customer engagement a competitive advantage by optimising the agent experience.

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Categories: Fixed
Companies: Avaya / Google
Countries: Australia / New Zealand
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