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BT, Genesys win Singapore Airlines contact centre contract

Tuesday 18 November 2014 | 09:05 CET | News

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BT has won a contract from Singapore Airlines to develop a communication management service based on the Customer Experience Platform from contact centre company Genesys to help enhance the airline's customer experience through new technology across contact centres around the world. The new solution will offer more efficient and intelligent routing capabilities for various interaction channels, multi-channel support for customer contact such as voice, e-mail, chat, mobile, social media and web channels. Singapore Airlines will also benefit from BT's Inbound Contact Global service, which

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Categories: Fixed
Companies: BT / BT Global Services / Genesys
Countries: Singapore / World
::: add a comment

Comments

Good luck Singapore.... You will need it. Just that...
Mike Smith @ 19/11/2014 - 22:31

This is wonderful !! good luck Singapore Airlines..
Velu Samy @ 19/11/2014 - 05:44


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