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General

BT launches first Customer Experience Lab, in Dundee

Wednesday 12 April 2017 | 10:48 CET | News
BT has launched its first Customer Experience Lab, located in Dundee. The contact centre will support 1.1 million business customers across the UK. Moving beyond the traditional contact centre, BT said the Lab will trial new kinds of customer service solutions and feature concepts developed with students at Dundee's Abertay Business School. Those which prove successful will be extended to other BT centres and operations in the UK.

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Categories: General
Companies: BT
Countries: United Kingdom
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