CA launches new framework to assess mobile telecoms service quality

Friday 31 August 2018 | 10:26 CET | News
The Communications Authority of Kenya (CA) has brought in a Quality of Service Monitoring system (QSMS) for mobile services, measuring network performance, customer service, rate of dropped calls, call connection time and voice/data quality.  The Authority has also broadened the range of services to be assessed to include SMS and mobile internet. 

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Categories: Mobile & Wireless
Companies: Communications Authority of Kenya
Countries: Kenya
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