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Chile's Entel using Genesys AI to improve customer experience

Wednesday 12 June 2019 | 11:28 CET | News

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Genesys announced that it's providing AI-powered orchestration capabilities to help Chilean operator Entel improve customer support services. Entel is using the Genesys Customer Experience Platform at its contact centres in both Chile and Peru to support all agents and telemarketers. The operator is also taking advantage of the common data framework provided by Genesys for its many AI integrations with other vendors.

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Categories: Fixed
Companies: Entel / Genesys
Countries: Chile / Peru
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