0
Broadband

Chile's Entel using Genesys AI to improve customer experience

Wednesday 12 June 2019 | 11:28 CET | News
Genesys announced that it's providing AI-powered orchestration capabilities to help Chilean operator Entel improve customer support services. Entel is using the Genesys Customer Experience Platform at its contact centres in both Chile and Peru to support all agents and telemarketers. The operator is also taking advantage of the common data framework provided by Genesys for its many AI integrations with other vendors.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: Fixed
Companies: Entel / Genesys
Countries: Chile / Peru
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Genesys renames SaaS offering, introduces usage-based pricing

Published 16 Jan 2020 12:17 CET | World
Global customer experience and contact centre systems specialist Genesys is changing the name of its PureCloud ...

Entel revenues up 3% in Q3 on Peru customer boost, posts net loss

Published 06 Nov 2019 13:57 CET | Chile
Chilean operator Entel reported revenues of CLP 498.5 billion in the third quarter of 2019, up 3 percent year on year thanks ...

Entel Chile named in Dow Jones sustainability index for 4th year

Published 26 Sep 2019 14:19 CET | Chile
Chilean operator Entel has been named in the latest edition of the Dow Jones Sustainability Index Europe (DJSI) for the 4th ...

Genesys opens two business units, makes executive appointments

Published 19 Sep 2019 14:04 CET | World
Genesys said it created two business units, Genesys Cloud and Genesys Core. The new structure positions Genesys to enhance ...

Entel starts towers sale in Chile, Peru - report

Published 18 Jul 2019 12:24 CET | Chile
Chile operator Entel has hired financial advisors to sell its over 2,000 towers. The company is looking to raise money for debt ...

Entel Chile launches FWA digital divide project in Antofagasta

Published 02 Jul 2019 12:06 CET | Chile
Chilean operator Entel has reached an agreement with Antofagasta local government to roll out a fixed wireless access (FWA) ...

Genesys names former Cisco, Microsoft, Skype exec Bates as CEO

Published 09 May 2019 08:19 CET | World
Genesys named former Cisco, Microsoft, Skype executive Tony Bates as its new CEO, effective immediately. Bates succeeds Paul ...

Entel revenues up 2% in Q1, profit soars to over CLP 10 bln

Published 07 May 2019 13:45 CET | Chile
Chilean operator Entel reported revenues of CLP 474.8 billion in the first quarter of 2019, up 2 percent on higher mobile ...

ER-Telecom upgrades call-centre service with Genesys

Published 18 Dec 2018 10:33 CET | Russian Federation
Russian operator ER-Telecom, working under the Dom.ru brand, has implemented a new digital system for serving customers, based on ...

Embratel partners Genesys to offer customer service platform

Published 29 Nov 2018 11:25 CET | Brazil
Brazilian telecom operator Embratel is investing in strategic alliances and announced a program to develop partnerships with ...

TDC acquires Genesys contact centre specialist CC Factory

Published 21 Sep 2018 11:57 CET | Denmark
Danish operator TDC said it has acquired the company CC Factory, which specialises in Genesys contact centre services and ...

Google brings AI to contact centre market

Published 25 Jul 2018 12:02 CET | World
Google is expanding its artificial intelligence tools into the contact centre market. The new product Contact Center AI offers ...





Calendar   /   Industry Events

19 Oct Arm DevSummit
21 Oct Intel Q3
21 Oct Snap Q3
21 Oct Orange Belgium Q3 2021
21 Oct AT&T Q3 2021
21 Oct Telia Q3 results
21 Oct Digi Q3 2021
21 Oct Grameenphone Q3 2021
22 Oct Doro Q3 results
25 Oct Facebook Q3
25 Oct Calix Q3 2021
25 Oct Dtac Q3 2021
26 Oct F5 Networks fiscal Q4
26 Oct MediaTek Q3
26 Oct Microsoft fiscal Q1
26 Oct SK hynix Q3
26 Oct Orange group Q3 2021
26 Oct Twitter Q3 2021
26 Oct TIM Brasil Q3 2021
26 Oct Alphabet Q3 2021
26 Oct Digital Realty Q3
26 Oct Juniper Networks Q3 2021
26 Oct Corning Q3
26 Oct NENT Q3 2021
26 Oct Siminn Q3 2021
26 Oct KPN Q3 2021
26 Oct Cabsat
26 Oct MWC Los Angeles
26 Oct Samsung Developer Conference
26 Oct FCC meeting
::: More Calendar Items