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Broadband

Comcast offers to compensate users for network outage

Friday 19 February 2016 | 00:11 CET | News
US cable operator Comcast was hit by a massive nationwide outage on Presidents' Day, 15 February. The fault impacted broadband and TV services, and resulted in serious disruption the company's phone and website support system. Comcast has apologised to customers in a blog posts in which it says it will refunding customers who ask for it. According to DSLReports, Comcast is not saying how big the refund will be. The sums of USD 2 and USD 9.50 have been mentioned in forum posts, however one person who asked a customer representative about a refund was told they knew nothing about it.

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Categories: Fixed
Companies: Comcast
Countries: United States
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