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Wireless

Congstar uses Dsaf developed servicebot

Wednesday 28 December 2016 | 15:19 CET | News
Deutsche Telekom's no frills brand Congstar uses so-called conversational chatbots to handle online customer questions, reports German magazine Horizont. The provider uses a servicebot developed by German social media agency Dr. Schengber & Friends (Dsaf). The servicebot answers customer questions via Facebook Messenger and if the answer are not satisfactory a customer service person will take over.

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Categories: Mobile & Wireless
Companies: Congstar / Deutsche Telekom / Facebook
Countries: Germany
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