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CounterPath helps advance cleverbridge's digital transformation with custom Bria softphones

Thursday 11 July 2019 | 11:08 CET | News

CounterPath announced that existing customer, cleverbridge, a provider of subscription commerce products for monetising digital goods, online services and SaaS, selected CounterPath to provide customised, white-labelled Bria softphone applications to deliver improved, multi-channel customer experiences while streamlining its call centre operations and improving agent productivity.

Branded as “cleverphone,” the new platform will allow cleverbridge to provide its agents with access to an updated, more modern user interface and a single communication tool that enhances customer service business processes.

The cleverphone application powered by Bria software offers powerful functionalities such as call transfer, answering incoming calls in a round-robin format, manual call recording and presence.



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Categories: General
Companies: CounterPath
Countries: World
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