Court orders Free to pay EUR 50,000 in damages to UFC

Wednesday 23 March 2011 | 10:35 CET | News
French ISP Free has been ordered by the Paris Court of Appeal to pay EUR 50,000 in damages to consumer protection association UFC-Que Choisir, to cease engaging in a number of illicit practices and to eliminate abusive clauses from its terms and conditions, AFP reports. The court agreed with UFC that the operator's application of what it was calling "deferred collection of activation fees" on its triple play services amounted to cancellation fees, which must be waived for four months after contract terms changed with the country's VAT rise for TV services. The court also found that Free's

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: Internet
Companies: Free / Iliad
Countries: France
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Free adds 154,000 net subscribers in first quarter

Published 04 May 2011 10:06 CET | France
French triple play operator Free added 154,000 net subscribers in the first quarter, including 176,000 net new broadband ...

Free steps in line with court order on cancellation fees

Published 08 Apr 2011 09:41 CET | France
French triple-play operator Free has come in line with the country's statutes on customer cancellations in its new tariff ...

French operators commit to fair play in 4-month churn period

Published 04 Feb 2011 12:06 CET | France
French phone operators undertook a commitment on 3 February with the country's Competition, consumption and fraud prevention ...

UFC gets complaints, Arcep warns on churn obstacles

Published 03 Feb 2011 11:06 CET | France
French consumer association UFC-Que Choisir is fielding customer complaints about price increases related to a VAT rise to 19.6 ...

UFC criticises Free over subscription VoD service terms

Published 17 Mar 2010 11:05 CET | France
French consumer association UFC-Que Choisir has attacked ISP Free over the cancellation terms of its Free Home Video subscription ...