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Wireless

Court prohibits Telering from charging for service hotline

Tuesday 21 July 2015 | 14:21 CET | News
The Austrian Consumer Association VKI has won an injunction against T-Mobile/Telering over a fee-based Telering customer hotline. T-Mobile agreed to a settlement and committed to not charging those fees. Telering customers had been able to call the self-service hotline for free. The line offered information from an automated voice. For further information that required speaking to an adviser, they were charged EUR 1.09 per minute. VKI regarded this as an infringement of the consumer protection law and filed a complaint. The article implies that a company that installed a telephone connection

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Categories: Mobile & Wireless
Companies: T-Mobile / VKI
Countries: Austria
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