Croatian telecom consumer rules to change 01 May

Wednesday 22 April 2015 | 12:31 CET | News
The Croatian Regulatory Authority for Network Industries (Hakom) announced that the new consumer rights specified in the Ordinance on the manner and conditions for providing electronic communications networks and services will come into effect 01 May. Changes include a requirement for the operator to unlock a device free at any time for post-paid customers (after one year for pre-paid); a minimum validity of three months for prepaid top-ups; and a five-day trial period during which the consumer can examine whether the service meets his/her expectations and decide whether to keep it or cancel

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Categories: General
Countries: Croatia (Hrvatska)
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Hakom launches radio frequency consultation

Published 08 May 2015 14:36 CET | Croatia (Hrvatska)
The Croatian Regulatory Authorities for Network Industries (Hakom) has started a public consultation on the proposed amendments ...

Croatia improves telecom consumer rights

Published 26 Feb 2015 17:31 CET | Croatia (Hrvatska)
The Croatian Regulatory Authority for Network Industries (Hakom) has amended regulations on communications services and ...

Croatia sets up consumer communications commission

Published 08 Dec 2014 13:36 CET | Croatia (Hrvatska)
A special Commission for Electronic Communications Services has been founded in Croatia under the framework of the National ...