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General

Croatian telecom consumer rules to change 01 May

Wednesday 22 April 2015 | 12:31 CET | News
The Croatian Regulatory Authority for Network Industries (Hakom) announced that the new consumer rights specified in the Ordinance on the manner and conditions for providing electronic communications networks and services will come into effect 01 May. Changes include a requirement for the operator to unlock a device free at any time for post-paid customers (after one year for pre-paid); a minimum validity of three months for prepaid top-ups; and a five-day trial period during which the consumer can examine whether the service meets his/her expectations and decide whether to keep it or cancel

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Categories: General
Countries: Croatia (Hrvatska)
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