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Wireless

Customer loyalty tested by app and video streaming issues

Tuesday 23 August 2016 | 14:28 CET | News
Improvements in the quality mobile networks since 2013 haven't helped reduce the number of issues smartphone users face on a daily basis, with customer loyalty severely tested by new apps and evolving video streaming behaviour, according to a report from Ericsson Consumer Lab. In fact, two in every five smartphone users now claim that they face more than 11 issues at least weekly, with video streaming glitches a more common complaint than three years ago. In total, some 26 percent of respondents worldwide say they face video streaming issues daily, an alarming figure considering mobile

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Categories: Mobile & Wireless
Countries: World
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