Datacom to provide client enquiry services for Australia's Dept of Home Affairs

Wednesday 10 January 2018 | 12:34 CET | News
IT services provider Datacom has won a 3-year contract with the Department of Home Affairs to provide client enquiry services as part of the Department’s programme to modernise its visa and citizenship services. The Department plans to reduce the wait time and improve access to information for the 1.5 million client enquiry calls that are received each year. Under the terms of the deal, Datacom Connect will establish a contact centre service that provides information and assistance to people enquiring about coming to Australia.

Datacom will augment its current contact centre expertise by recruiting additional skilled emloyees to support this contract. Recruitment activities are underway for a range of roles, including customer service agents and specialist training and leadership roles. Approximately 250 Datacom employees dedicated to delivering services for the Department of Home Affairs will be based at Datacom’s customer care operations, training facility and IT Hub in Adelaide.

The transition of services from the Department’s current service centres in Sydney, the United Kingdom and Canada will occur progressively with full implementation expected by mid-2018.

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