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General

DeTe wins international Customer Experience Award

Thursday 1 October 2015 | 10:07 CET | News
Deutsche Telekom has won first place in the 'international business' category for its International Customer Contact Analysis (ICCA) programme. The "Voice of the Customer" programme is a tool for assessing customer perception in twelve European markets in Deutsche Telekom's footprint. It encompasses all major customer touch points, including customer service, retail, self-service, field-technicians, e-business, and covering both fixed and mobile customers. Approximately 5 million customers feedbacks were received last year, using a customer insight methodology, based on the same master

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Categories: General
Companies: Deutsche Telekom / Makedonski Telekom / T-Mobile / T-Mobile Netherlands
Countries: Europe
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