0
General

Dish gets top score for in-home service technician satisfaction - study

Thursday 19 March 2020 | 14:33 CET | News
Dish Network scored highest for in-home service technician satisfaction, according to a JD Power study conducted in December and January. The company came out on top for the third year in a row, with a score of 883. Verizon improved by 24 points year-on-year to 873, while AT&T/DirecTV came in third with 868. The industry average was 862. The study evaluated the operators on: quality of work; timeliness of completing work; knowledge of technician; courtesy of technician; professionalism of technician; and scheduling an appointment.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: General
Companies: AT&T / DirecTV / Dish Network / Verizon
Countries: United States
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Verizon, AT&T and Midcontinent lead US broadband satisfaction ranking

Published 24 Sep 2021 10:55 CET | United States
The operators Verizon, AT&T and Midcontinent provide the best residential internet service in US regions, according to the latest ...

Verizon Wireless heads JD Power network quality ranking in H1

Published 16 Jul 2021 14:40 CET | United States
Verizon Wireless has again ranked highest in all six US regions covered in the latest JD Power mobile network quality performance ...

T-Mobile, Consumer Cellular top US mobile satisfaction ranking

Published 19 Feb 2021 11:50 CET | United States
T-Mobile US continued leading the mobile phone provider customer satisfaction ranking among US MVNOs in the second half of 2020, ...

Dish Q1 profit falls on writedowns, bigger subscriber loss

Published 07 May 2020 13:22 CET | United States
US pay-TV operator Dish Network reported a drop in first-quarter net profit to USD 73 million from USD 340 million a year ago, ...

Dish lays off staff, re-assesses operations amid pandemic

Published 14 Apr 2020 10:31 CET | United States
Dish Network said it has reduced staff numbers amid the coronavirus (covid-19) pandemic, Reuters reported, citing an internal ...





Calendar   /   Industry Events

26 Oct Cabsat
26 Oct MWC Los Angeles
27 Oct Spotify Q3 2021
27 Oct Twilio Q3
27 Oct Netgear Q3
27 Oct Ooredoo Q3 2021
27 Oct Megacable Q3
27 Oct Vertiv Q3
27 Oct TIM Q3 2021
27 Oct Hrvatski Telekom Q3 2021
27 Oct Android Dev Summit
27 Oct Digital Utilities Europe 2021
28 Oct Nokia Q3 2021
28 Oct Telenor Q3 2021
28 Oct Swisscom Q3 2021
28 Oct Telenet Q3 2021
28 Oct CyrusOne Q3
28 Oct Telefonica Brasil Q3
28 Oct STMicroelectronics Q3
28 Oct Comcast Q3
28 Oct Rovio Q3 2021
28 Oct MTN Nigeria Q3 2021
28 Oct Millicom Q3 2021
28 Oct American Tower Corporation Q3
28 Oct HKBN FY results
28 Oct Amazon Q3
28 Oct Samsung Electronics Q3 2021
28 Oct CoreSite Q3 2021
28 Oct Airtel Africa Q3 2021
28 Oct Poly fiscal Q2
28 Oct Veon Q3 2021
28 Oct Apple fiscal Q3
28 Oct Cellnex Q3 2021
28 Oct Berec stakeholders forum
28 Oct Facebook Connect
::: More Calendar Items