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General

Ecuador's TVCable picks Comarch field service management system

Wednesday 13 March 2019 | 13:53 CET | News
Comarch has announced that it recently finalised the implementation of its Field Service Management (FSM) system for Ecuadorian cable operator Grupo TVCable with a view to improving service level agreement (SLA) compliance, decreasing time to work order assignment and accelerating service delivery time. The FSM web and mobile applications will bring benefits to managers, dispatchers and technicians in the field and completely digitise service processes, said Comarch, adding that TVCable can now ensure 90 percent of installations within 24 hours, while 80 percent of repairs are completed

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Categories: General
Companies: Comarch / Grupo TVCable
Countries: Ecuador
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