Egyptian telecom customers receive EGP 970,000 in refunds in Q4 after NTRA intervention

Wednesday 20 January 2021 | 12:18 CET | News
The National Telecom Regulatory Authority (NTRA) said that EGP 970,000 was refunded to communication service users in the fourth quarter of 2020 after it intervened to settle their complaints, The Daily News reported. It said 55 percent of complaints to the NTRA related to mobile calls, 7 percent related to mobile internet, and 6 percent related to charging users for unsolicited extra services. Another 3 percent related to roaming and 29 percent to incorrect claims.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Companies: Etisalat Misr / NTRA / Orange Egypt / Telecom Egypt / Vodafone
Countries: Egypt
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


NTRA sets up toll-free short code for VAS enquiries and cancellations

Published 06 Jan 2021 13:28 CET | Egypt
Egypt's National Telecom Regulatory Authority (NTRA) has launched a toll-free short code service under number star 155 hash for ...

Egypt's NTRA to provide digital services from early January

Published 15 Dec 2020 14:19 CET | Egypt
NTRA has been providing its digital services to the importers who have successfully registered on the e-portal, without the need ...

Egyptian communication services complaints rise to 51,300 in Q3

Published 27 Oct 2020 09:44 CET | Egypt
Egypt's National Telecom Regulatory Authority (NTRA) reported an increase in the number of user complaints during the third ...

Calendar   /   Industry Events

01 Mar Zoom Video Communications Q4
01 Mar Liberty LatAm Q4 results
01 Mar Switch Q4 2020
01 Mar Boingo Q4
01 Mar Ooma Q4
01 Mar Inseego Q4
01 Mar TIM Brasil investors day
01 Mar Embedded World Digital
02 Mar HPE fiscal Q1
02 Mar FuboTV Q4 2020
03 Mar Vivendi Q4 2020
03 Mar Avast FY results
03 Mar Marvell Technology fiscal Q4
04 Mar Broadcom fiscal Q1
04 Mar MTS Q4 2020
04 Mar Ciena fiscal Q1
04 Mar Inwit Q4 2020
04 Mar Telesat Q4
05 Mar Vonage Investor Day
::: More Calendar Items