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Egypt's NTRA receives 40,000 complaints about mobile internet, voice services

Wednesday 19 August 2020 | 11:19 CET | News
The National Telecom Regulatory Authority (NTRA) says it has received about 40,000 customer complaints regarding mobile companies in Egypt, the Daily News reported. The problem resolution rate for complaints stands at about 91 percent, with the average resolution time recorded at 3.85 days. The NTRA said that about EGP 250,000 in financial compensation was provided to clients after their eligibility was proven. 

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Categories: General
Companies: Etisalat Misr / National Telecom / NTRA / Orange Egypt / Telecom Egypt / Vodafone Egypt
Countries: Egypt
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