0
General

Egypt's NTRA receives 40,000 complaints about mobile internet, voice services

Wednesday 19 August 2020 | 11:19 CET | News
The National Telecom Regulatory Authority (NTRA) says it has received about 40,000 customer complaints regarding mobile companies in Egypt, the Daily News reported. The problem resolution rate for complaints stands at about 91 percent, with the average resolution time recorded at 3.85 days. The NTRA said that about EGP 250,000 in financial compensation was provided to clients after their eligibility was proven. 

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Categories: General
Companies: Etisalat Misr / National Telecom / NTRA / Orange Egypt / Telecom Egypt / Vodafone Egypt
Countries: Egypt
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

Egyptian communication services complaints rise to 51,300 in Q3

Published 27 Oct 2020 09:44 CET | Egypt
Egypt's National Telecom Regulatory Authority (NTRA) reported an increase in the number of user complaints during the third ...

NTRA confiscates non-compliant mobile boosters in Greater Cairo and Alexandria

Published 03 Aug 2020 11:30 CET | Egypt
Egypt's National Telecom Regulatory Authority (NTRA) has coordinated with the Telecommunications Police Department to crack down ...

Vodafone Egypt leads in mobile voice quality in June

Published 03 Aug 2020 11:08 CET | Egypt
Egypt's National Telecommunications Regulatory Authority (NTRA) has issued a report on the quality of voice and internet services ...

Orange tops Egypt's mobile data service providers in May

Published 20 Jul 2020 09:58 CET | Egypt
Orange Egypt was ranked the leading data service provider out of the country's four mobile network operators for the eleventh ...

Egyptian mobile phone prices rise 15% because of new NTRA fees

Published 07 Jul 2020 10:49 CET | Egypt
Egyptian mobile handset prices are expected to go up another 5 percent because of fees approved by the National ...

Egypt reaches 13.5 mln mobile wallets by end-May

Published 07 Jul 2020 10:28 CET | Egypt
Egypt had 13.5 million users of electronic wallets on mobile phones at the end of May, according to the National ...

NTRA encourages electronic mobile top-ups, phases out high-value scratch cards

Published 02 Jul 2020 11:13 CET | Egypt
Egypt's National Telecom Regulatory Authority (NTRA) says it has adopted a number of measures to limit mobile phone balance ...

Egypt adopts new mobile number porting rules for switching in 1 day

Published 09 Jun 2020 14:32 CET | Egypt
Egypt's National Telecom Regulatory Authority (NTRA) announced the launch of mobile number portability services based on new ...