Ericsson strengthens Support Services portfolio with data-driven functionalities

Wednesday 16 September 2020 | 14:48 CET | News

Ericsson said it strengthened its AI-powered Support Services portfolio with data-driven functionalities that enable communications service providers to isolate, predict and prevent network issues, helping to ensure an always-on network experience. The newly launched functionalities cover hardware and software support, including products such as Site Analytics, which shift network operations from reactive to pre-emptive actions.

The portfolio covers three complementary service offerings: Product Support (traditional); Network Support to bring fault isolation for enhanced diagnosis in complex ecosystems including cloud networks; and Service Continuity, for pre-emptive operations to secure always-on networks, based on the Ericsson Network Intelligence platform launched in February.

Network Support, powered by Ericsson’s new intelligent data-driven assets and platforms combined with the extensive knowledge of Ericsson experts, helps service providers working to virtualise their network by reducing the risks related to operating in an environment where faults may typically involve multiple hardware and software vendors. 

Service Continuity supports service providers in addressing new opportunities in enterprises and industries as this functionality minimises the risk of network performance degradation, allowing service providers to meet their performance commitments. This is done through co-creation between Ericsson and service providers to build use cases in an agile way of working. 

By ensuring continued quality of service, especially as networks get more complex, the portfolio will enable communications service providers to pursue new 5G-driven use and business cases.

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Categories: Mobile & Wireless
Companies: Ericsson
Countries: World
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