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General

Fastweb hires Concentrix for enhanced customer care

Thursday 17 December 2020 | 10:16 CET | News
Italian operator Fastweb has signed a four-year agreement with Concentrix to enhance its customer care and improve efficiency and operational quality in its business processing services. The deal will see digital channels such as WhatsApp and the MyFastweb app become the main customer communication tools with a view to simplifying the relationship, minimising waiting times and offering an increasingly efficient service. Digital self-care tools will also be upgraded so that customers can solve technical and administrative problems as quickly as possible. 

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Categories: General
Companies: Concentrix / Fastweb
Countries: Italy
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