Fixed broadband no longer worst-rated service in Spain

Friday 22 October 2021 | 14:01 CET | News
Electricity has taken over from fixed broadband and pay-TV as the worst-rated consumer service in Spain, according to the latest household survey conducted by communications and markets regulator CNMC. The findings show that 15.3 percent of Spanish households were dissatisfied or highly dissatisfied with their electricity service in the second quarter of 2021, followed by fixed broadband and fixed telephony with 13.0 percent and 12.2 percent respectively, an improvement on scores of 14.5 percent and 12.7 percent a year earlier.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.


Already registered?

Categories: General
Companies: CNMC
Countries: Spain
::: add a comment

Add comment

Please login or register to leave a comment.

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Spanish pay-TV subscribers dip to 8.3 mln in Q2

Published 02 Dec 2021 09:44 CET | Spain
Spanish pay-TV subscribers dipped to 8.3 million at the end of the second quarter of 2021 after falling sequentially for the ...

Spain watchdog fines Dialoga over EUR 700,000 for porting breaches

Published 02 Nov 2021 09:36 CET | Spain
Spanish telecommunications regulator CNMC has fined 6 operators belonging to Grupo Dialoga a total of EUR 717,500 for breaching ...

Spain ports 538,000 mobile lines in August

Published 26 Oct 2021 16:02 CET | Spain
A total of over 538,000 mobile line numbers were ported in Spain in August, down 4.4 percent year on year, according to the ...

Spain green lights new wholesale fibre market regulation

Published 18 Oct 2021 10:07 CET | Spain
Spain's communications regulator CNMC said it has finally approved a proposal set out back in November 2020 to update the ...

Spanish e-commerce sales up another 2% in Q1 despite tourism slump

Published 08 Oct 2021 15:24 CET | Spain
E-commerce revenues in Spain rose by 2 percent year on year in the first quarter of 2021 to reach EUR 12.48 billion, a figure ...

Digi and Masmovil gain 85,000 mobile lines in July

Published 23 Sep 2021 15:31 CET | Spain
A total of nearly 565,000 mobile line numbers were ported in Spain in July, down 15.5 percent year on year, according to the ...

Spanish FTTH subs top 12.2 mln in July, up 1.4 mln YoY

Published 22 Sep 2021 14:48 CET | Spain
The total number of active fibre to the home (FTTH) connections in Spain rose to 12.2 million at the end of July, up around 1.3 ...

Google and Facebook up to 70% of online advertising in Spain

Published 27 Jul 2021 14:17 CET | Spain
The extent to which Google and Facebook dominate Spain's online advertising market was revealed in a report from markets and ...

Average cost of Spanish convergent packages with pay-TV falls to EUR 78 a month

Published 11 Jun 2021 15:21 CET | Spain
The average amount spent by Spanish households on convergent packages continued falling last year due in part to the economic ...

Only 12% of Spanish users changed mobile provider in 2020

Published 24 May 2021 10:40 CET | Spain
A total of 12.4 percent of Spanish users changed their mobile operator in 2020, down around one percentage point from the ...

Fixed broadband, pay-TV top Spanish consumer complaints - survey

Published 10 May 2021 11:19 CET | Spain
Fixed broadband and pay-TV continued as the two consumer services with which Spanish households are most unhappy in the final ...

Spanish e-commerce revenues up 2.5% in Q3, transactions at record levels

Published 09 Apr 2021 14:47 CET | Spain
E-commerce revenues in Spain climbed by 2.5 percent year on year in the third quarter of 2020 to reach EUR 12.80 billion, an ...