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General

Flow debuts new interactive customer service system

Monday 16 May 2016 | 09:46 CET | News
Jamaican operator Flow, a Cable & Wireless Communications (CWC) subsidiary, has introduced an upgraded Interactive Voice Response (IVR) system as part of a process to transform its customer service experience in Jamaica and across the wider Caribbean. The IVR system provides self-serve options 24 hours a day, 7 days a week, allowing customers to automatically access account information such as bill balances, last payment made, current payment due date, as well as pay cable TV and broadband bills. In addition, the IVR facilitates instant credit card payments, which are posted to customer

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Categories: General
Companies: Cable & Wireless Communications / Flow
Countries: Caribbean / Jamaica
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