0
General

French regulator hails productive year for online tool gathering complaints on telecom operators

Wednesday 12 December 2018 | 10:31 CET | News
French regulator Arcep marked the one-year anniversary of the "J'alerte l'Arcep" (I alert Arcep) online tool with a presentation of the key actions taken since the launch of the initiative in October 2017. The service gives consumers, businesses and other organisations the opportunity to report problems in their dealings with telecom operators, as well as courier companies.

Thank you for visiting Telecompaper

Sign up below to get access to the rest of this article and all the telecom news you need.

  • Register free and gain access to even more articles from Telecompaper. Register here
  • Subscribe and get unlimited access to Telecompaper’s full coverage, with a customised choice of news, commentary, research and alerts.

Subscriptions

Already registered?



Free Headlines in your E-mail

Every day we send out a free e-mail with the most important headlines of the last 24 hours.

Subscribe now

Categories: General
Companies: Arcep / Ciel Telecom / Free / Free Mobile / Orange France / SFR
Countries: France
::: add a comment

Add comment

We welcome comments that add value to the discussion. We attempt to block comments that use offensive language or appear to be spam, and our editors frequently review the comments to ensure they are appropriate. If you see a comment that you believe is inappropriate to the discussion, you can bring it to our attention by using the report abuse links. As the comments are written and submitted by visitors of the Telecompaper website, they in no way represent the opinion of Telecompaper.


Related

French telecom mediator reports fall in complaints in 2018

Published 19 Feb 2019 12:43 CET | France
France's electronic communication mediator reported a 12 percent fall in the number of complaints received in 2018 (11,480 versus ...

French consumer group threatens action against Free over Freebox Delta pricing

Published 18 Dec 2018 12:15 CET | France
French consumer association UFC-Que Choisir has given Free fifteen days to implement a number of changes to the commercial terms ...

French regulator Arcep advances plan to improve mobile mapping tool with crowdsourcing

Published 06 Dec 2018 13:14 CET | France
France's telecom authority Arcep has made progress in its roadmap to improve the online mapping tool for mobile services launched ...

French regulator teams up with US university to detect internet traffic throttling via Wehe app

Published 12 Nov 2018 18:48 CET | France
French regulator Arcep will be presenting an app that aims to detect internet traffic throttling at the annual meeting of the ...

French regulator tells Orange to improve universal service delivery or face sanctions

Published 24 Oct 2018 13:08 CET | France
French telecom authority Arcep has decided to take action against Orange after finding the operator in breach of its obligations ...

Arcep launches new online service to report issues with telecoms operators

Published 17 Oct 2017 11:57 CET | France
French telecom regulator Arcep has launched a website offering consumers, businesses and other organizations the opportunity to ...





Calendar   /   Industry Events

10 Aug Synchronoss Q2
10 Aug ON Semiconductor Q2 2020
10 Aug Pixelworks Q2 2020
10 Aug Sohu Q2 2020
10 Aug Avaya fiscal Q3
10 Aug Ceva Q2
10 Aug Gogo Q2 2020
11 Aug Viavi fiscal Q4
11 Aug NTT fiscal Q1
11 Aug Zoom Telephonics Q2 2020
11 Aug Rakuten Group Q2
11 Aug Lumentum fiscal Q4
11 Aug Radcom Q2 2020
12 Aug Tecnotree H1 2020
12 Aug Freenet Q2 2020
12 Aug Tencent Q2 2020
12 Aug Cisco fiscal Q4
12 Aug China Unicom Q2 2020
13 Aug iQiyi Q2 2020
13 Aug 1&1 Drillisch Q2 2020
13 Aug United Internet H1 2020
13 Aug Teleste Q2 2020
13 Aug RTL Group Q2 2020
13 Aug China Mobile H1 2020
13 Aug Singtel fiscal Q1
13 Aug Teleste Q2 2020
13 Aug Deutsche Telekom Q2 2020
13 Aug Swisscom Q2 2020
13 Aug Telstra FY results
14 Aug TDC Q2 results
::: More Calendar Items