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General

French telecom regulator reports fall in consumer complaints

Wednesday 5 February 2020 | 11:15 CET | News
While improving significantly since 2018, SFR continued to receive more complaints than its main rivals, in proportion to its customer base. Similarly, there was a fall in overall issues reported for both Bouygues Telecom and Free. This positive trend was confirmed by a consumer survey commissioned by the regulator, which found an average satisfaction score of 7.65 out of 10 across mobile and fixed broadband services, up from 7.45 in 2018.

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Categories: General
Companies: Arcep
Countries: France
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