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General

German regulator sees mediation cases double in past year

Friday 28 July 2017 | 12:14 CET | News
Germany's telecom regulator said it's seen a strong increase in the amount of people applying for its alternative dispute resolution service for telecoms complaints. Since legislation on the matter took effect in April 2016, the Federal Network Agency received 3,261 applications for dispute mediation, up from 1,686 in the previous year. The regulator said it expects the number to continue to grow, as consumers favour the free service. 

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Categories: General
Countries: Germany
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