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Gtech upgrades customer service with Avaya IP Office

Tuesday 11 October 2016 | 12:06 CET | News
UK-based company Grey Technology (Gtech) implemented Avaya's IP Office platform to ensure its call centre could better respond to customers. Calls coming into the contact centre are now automatically routed to free agents. During peak times or if all agents are busy, the calls can be directed to employees in other departments to enable a higher level of customer service. The Avaya IP Office platform allows companies that pick it to expand to 3,000 users and a single site or up to 150 locations.

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Categories: Internet
Companies: Avaya
Countries: United Kingdom
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