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General

Hrvatski Telekom to eliminate CCO position

Wednesday 28 February 2018 | 10:59 CET | News
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Croatian operator Hrvatski Telekom has announced changes in its management board, with the goal of linking customer experience closer to its brand and services. From 1 May, all customer experience-related activities, i.e. call centre, field support and operations, will be transferred to the business segments for residential and business customers at the management board level. This will result in the elimination of the CCO position, when the current CCO Boris Batelic's term expires as of 1 May. 

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Categories: General
Companies: Hrvatski Telekom
Countries: Croatia (Hrvatska)
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