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Wireless

Hutch picks Aegis to provide telecom BPM for Sri Lanka

Friday 4 December 2015 | 13:42 CET | News
Aegis entered into a strategic relationship with Hutchison Whampoa mobile telecom brand Hutch Sri Lanka to provide Customer Lifecycle Management across Sri Lanka. Under the terms of the new contract, Aegis will provide a spectrum of telecom business management products (BPM) products to Hutch including multi-lingual customer experience management. The carve-out transaction includes transfer of customer management operations from Hutch facilities in Sri Lanka to Aegis' customer experience centre in Colombo. This engagement would also require Aegis to rebadge the existing Telecom business unit

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Categories: Mobile & Wireless
Companies: Aegis / Hutch
Countries: Sri Lanka
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